Q. Do you guarantee your products or services?
A. Yes, we offer a 30 day 100% satisfaction guarantee on all of our products as long as you return the product in good condition with the original packaging materials. You can mail it back to us at: Susan's Soaps & More, PO Box 189, Scurry, Texas, 75158. If you have any questions please feel free to contact us 972-452-8965 or by Email.
Q. What if I don't want to give my credit card over the Internet?
A. That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "check" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone or write us a check and as soon as we receive payment, we'll ship your order.
Q. Do you offer free samples?
A. If you send us a SASE with .65 postage then we will send you back a couple of soap slivers for you to try. Please specify which two scents you would like to try and mail the SASE to Susan's Soaps & More, PO Box 189, Scurry, Texas 75158
Q. What shipping methods do you offer?
A. We ship our products via USPS Priority Mail to help protect them from heat and other issues during shipping. If you have an order totaling over $75.00 you will have an option for free shipping. Please select that option so as not to be charged for shipping. Your order will generally be shipped via Priority Mail but if very large may be shipped via UPS.
Q. What method of payments do you accept?
A. >We accept credit cards (American Express, Master Card and Visa), PayPal, checks and money orders. You can either enter your credit card number online or call us at 972-452-8965 with the information.
Q. How fast will my order ship?
A. We generally ship orders out on Mondays thru Thursdays as we do not like to let an order sit somewhere over a weekend particularly during hot weather. Within this framework we try to ship out orders the day after we have received them. This may vary some depending the volume of orders and Susan's schedule with market and shows. We will however, do our best to get your order to you as soon as possible.